Supervising shifts when management team is not in store
Training new and seasonal casual staff
Building rapport with customers and asking questions to determine customer needs
Maintaining Haigh’s Chocolate’s brand standards when installing window displays
Ability to adapt to different customers and scenarios
Stock rotation and food safety
Maintaining product knowledge
Cash handling
Copywriter at WME
June 2011 to November 2011
Established a content request process for the SEO (search engine optimisation) team that led to a faster turnaround time for copy and reduced time spent on creating content requests
Generation of content ideas and content creation
Stayed up to date with SEO industry knowledge and trends
Further developed skills in time management and meeting deadlines
SEO Account Manager at ROI.com.au
February 2010 to June 2011
Worked in conjunction with a senior SEO manager on strategies for small and medium businesses
Carried out on-page optimisation to maximise SEO potential for clients
Monthly reporting to clients on the progress of their strategy
SEO Copywriting
Basic web design and development (HTML and CSS) utilised for making on-page changes to client websites
